PASS4SURE GCX-GCD EXAM PREP - GCX-GCD EXAM SAMPLE

Pass4sure GCX-GCD Exam Prep - GCX-GCD Exam Sample

Pass4sure GCX-GCD Exam Prep - GCX-GCD Exam Sample

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Tags: Pass4sure GCX-GCD Exam Prep, GCX-GCD Exam Sample, Exam GCX-GCD Flashcards, Valid GCX-GCD Braindumps, Latest GCX-GCD Test Fee

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Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 2
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 3
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 4
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

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Genesys Cloud CX: Developer Certification Sample Questions (Q20-Q25):

NEW QUESTION # 20
Which of the following applies to the Notifications API?

  • A. The ping messages are for topic subscriptions.
  • B. The ping/pong messages will tell you if the socket is dropped or not.
  • C. There is noping message for Notification APIs.
  • D. The ping message will tell you if the authentication token is expired or not.

Answer: B

Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.


NEW QUESTION # 21
Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?

  • A. Outbound Proxy
  • B. SIP
  • C. WebRTC
  • D. Gateway

Answer: B,C

Explanation:
SIP (Session Initiation Protocol) Trunks: These are used to connect the Genesys Cloud CX platform to external telephony systems, such as carriers or on-premises equipment, facilitating voice communication over IP networks.
WebRTC Trunks: These are utilized for WebRTC-based communications, enabling real-time voice and video interactions directly through web browsers without the need for additional plugins or software.
Reference: https://help.mypurecloud.com/video/create-a-sip-phone-trunk-2/


NEW QUESTION # 22
Which of the following statements are true? (Choose two.)

  • A. Genesys Cloud CX allows recording downloads using Platform Recording APIs.
  • B. Genesys Cloud CX allows cloud storage using integration.
  • C. Genesys Cloud CX does not allow integrations for cloud storage.
  • D. Genesys Cloud CX maintains the recordings and the metadata indefinitely.

Answer: A,B

Explanation:
Genesys Cloud CX provides Platform Recording APIs that enable users to download recordings programmatically. This allows for efficient retrieval and management of recorded interactions.
Genesys Cloud CX supports integrations with cloud storage services, such as AWS S3, allowing organizations to store recordings externally. This facilitates bulk downloading and long-term storage of recordings.


NEW QUESTION # 23
Which of the following endpoints are in the list of conversation endpoints? (Choose four.)

  • A. GET /api/V2/conversations/attributes
  • B. GET /api/v2/conversations/participants
  • C. GET /api/v2/conversations/callbacks
  • D. GET /api/v2/conversations/chats
  • E. GET /api/v2/conversations/calls
  • F. GET /api/v2/conversations/messages

Answer: C,D,E,F

Explanation:
In Genesys Cloud CX, the Conversations API includes endpoints that allow interaction with various types of conversations. The endpoints GET /api/v2/conversations/callbacks,GET /api/v2/conversations/calls,GET /api
/v2/conversations/chats, and GET /api/v2/conversations/messagesare part of this API and are used to retrieve information about callbacks, calls, chats, and messages, respectively. GET /api/v2/conversations/participants is not a valid endpoint, and GET /api/v2/conversations/attributes does not correspond to a standard Conversations API endpoint.


NEW QUESTION # 24
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}

  • A. flowld
  • B. ivrld
  • C. promptld
  • D. scheduleGroupld

Answer: A

Explanation:
In the Genesys Cloud CX API, when using the GET method to retrieve details for a specific flow, the identifier you need to provide is flowId, which uniquely identifies the flow within the system.


NEW QUESTION # 25
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